Frequently Asked Questions
Everything you need to know about shopping with Defected Store.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I initiate a return or exchange?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Please visit our Returns Portal to start the process.
How can I track my order status?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products ethically sourced?
Defected Store is committed to sustainability and ethical manufacturing. We partner only with factories that adhere to fair labor practices and utilize eco-friendly materials whenever possible.