Returns & Exchanges

At Defected Store, we want you to be fully satisfied with your purchase. If your order doesn't meet your expectations, we offer a seamless 30-day return and exchange policy for all unworn and unwashed items.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the original packing slip is included inside.

• 3.
  Ship the Items

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your exchange within 5-7 business days.